The group of individuals - Ed Rosenberg, Joseph Nilsen, Kristen Leccese, Hadis Nuhanovic, Rohit Kadimisetty and Nishad Kunju - allegedly paid more than $100,000 in commercial bribes to Amazon employees and contractors that resulted in more than $100 million in sales for some sellers, according to the indictment. “If a seller has a concern, we encourage them to reach out to us so we can investigate and take appropriate action, as we’ve done in this case,” it added.Īmazon’s long battle to clear its shopping site of bad actors came to a head last month with the federal indictment in Washington state of six people charged with conspiracy for allegedly sabotaging competing product listings and bribing internal company employees to remove negative reviews, leak information about the company’s product review algorithm and reinstate suspended accounts to gain an upper hand on the sprawling marketplace. “Over the last year, I’ve been contacted by sellers much more frequently about this who can’t explain - and we can’t explain - how it happened,” McCabe said.Īmazon told NBC News that “bad actors that attempt to abuse our systems make up a tiny fraction of activity on our site.” What happened to Michael’s listing falls along a spectrum of shady practices offered by a cottage industry of so-called black hat sellers who offer to tamper with listings for a hefty fee, according to McCabe, who helped Michael resolve issues with the listing. “No one would make changes like this unless it was an anticompetitive attack,” said Chris McCabe, a former marketplace investigator with Amazon who now runs an ethical seller consulting firm. But Michael had made no such changes to the listing. In July 2019, Amazon told him the product had been suspended because it was categorized as a prohibited medical device. ![]() Each time, he reached out to Amazon to resolve the issue. At one point, the product was recategorized as an adult toy. One day the bullet points on the products changed. For months, he woke up to new issues on his top-selling massager product.
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